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[Resolved] Toolset registration not working correctly and Toolset Debug Info missing

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 1 reply, has 2 voices.

Last updated by Nigel 1 year, 4 months ago.

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#2638961
Screenshot 2023-08-29 at 22.32.51.png

Hi Support

I am getting an error (on hidden link and dev.native-nanny.de) that our licence has expired, but that is incorrect. Our licence recently renewed successfully on the 14th of August.

Link to a page where the issue can be seen:
hidden link

I expected to see:
Toolset plugins all registered correctly.

Instead, I got:
See screenshot

Clicking the "Refresh account status" button doesn't help either. Furthermore, I cannot provide the Toolset Debug Info, since the box is empty when I go to Settings > Toolset Debug (hidden link)

Kind regards
Simon

#2639215

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Simon

Sorry about this, the systems team made some upgrades yesterday which broke a few things.

This should be resolved now, if you could please check again.

#2639259

Hi Nigel

Thanks for the quick response. It seems to have resolved itself now.

Cheers
Simon