[Resolved] Toolset Post Forms not triggering Better Notifications for WP

[Author]

Posts

[Ronald E]

I have used Toolset to create a membership site. Users login and they can use Toolset Post Forms to create a new post that users can see and comment on. The problem is New Post Notifications does not trigger inside Better Notifications for WP . If I go inside WordPress and create a post it will trigger but not on the Membership Create A Post page even though those post show up in the WP admin after creation. Then when a user comes in and comments on said posts, the BNFW comment nogifications works as expected and sends to the Post Author.

The comment notifications works fine, plus I use “Lightweight Subscribe To Comments” which works brilliantly so I know my website is sending emails appropriately.

Any ideas how to correct this or what my next steps should be?

[Shane]

Hi Ronald,

Thank you for contacting our support forum.

From what I gather the "Better Notifications for WP" isn't listening for posts created on the frontend. It seems to be only responding to backend entries.

What I would recommend that you do is to get in touch with the support team for the plugin and ask them if this is possible. The reason is because any plugin that creates content on the frontend will have the same issue.

Thanks,
Shane

[Ronald E]

Thank you for your response. I have reached out to the Plugin author as well.

In my research on this problem I saw this support question https://toolset.com/forums/topic/custom-fields-not-using-the-update_post_meta-function/ and I believe it is more related to that then "any plugin that creates content on the frontend will have the same issues".

Is there more insight you could provide?

[Shane]

Hi Ronald,

Yes because we have our won internal functions to save the data to the database for the custom fields.

This is because some custom fields need to have a special fomatting such as the checkbox fields and the select fields

As waqar recommended I would suggest a feature request for this as well.
https://toolset.com/home/contact-us/suggest-a-new-feature-for-toolset/

Thanks,
Shane

[Ronald E]

My issue is resolved now. Thank you!

[Ronald E]

For anyone else that stumbled upon this question here is the fix.

hidden link

Now everything works as expected.

[Simon]

Hello Ronald,

We have the same issue.

Unfortunately I can not view the link you posted for the fix, it's shown as a hidden link.

Best regards,
Simon

[Shane]

Hi Ronald,

There is the link https://betternotificationsforwp.com/documentation/compatibility/support-plugins-front-end-forms/