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[Resolved] Toolset plugin conflict – critical error with WooCommerce product page.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 7 replies, has 2 voices.

Last updated by Minesh 1 year, 11 months ago.

Assisted by: Minesh.

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#2549213

Hi. When I go to view "All Products" in WooCommerce, I get a WordPress critical error. If I disable all Toolset plugins, I can get to the page. When I try reenabling them one by one, it often leads to a site-wide critical error where I have to disable all plugins in phpMyAdmin in order to get back into my WordPress backend. Thanks in advance.

#2549379

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please enable error log and send me that log so that I can review it.

More info:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

If you do not know how to do it, I'll require admin access details as well as steps to reproduce the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#2549959

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I try to visit the product listing page: hidden link

But I can see its working as expected. Can you please share details where or how exactly I can see the issue - what steps I've to follow to see the issue.

#2550277
Screen Shot 2023-02-08 at 9.44.04 AM.jpg

Hi, I just visited that page in two browsers (Chrome and Firefox on Mac) and I'm still getting the critical error. I've attached a screenshot.

#2550289

... Also, I can confirm that deactivating Toolset Types lets me access the "All products" page. When I reactivate it, I get the critical error. Thanks.

#2550751

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I'm not sure whats going wrong with your setup.

Here is the video - I checked that the Toolset Types plugin is active. I checked with both Firefox and Chrome browser and I do not see any issues. The product listing page in admin loaded without any issues.
- hidden link

#2553815

Hi. Do you have any advice as to why I can't access the page and you can?

#2554077

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Maybe you can clear browser cache or try to check with different browser and see if you can see it working.