Toolset plugin cannot connect to toolsetcom

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 3 months ago.

Assisted by: Waqar.

Author

Posts

November 22, 2022 at 6:49 am #2501193

keyurA

Hello Support,
I have found the below error message on my backend.
hidden link

Here is the login :
{removed}

Can you check it?

November 22, 2022 at 11:09 am #2501399

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

I tried to access the website's admin area, but it seems it needs some secret/hidden URL to log in.

Do you see any errors or warnings on the Toolset installer support page?
( you can visit in the admin area at {yourwebsite.com}/wp-admin/admin.php?page=otgs-installer-support )

If you see any error about an invalid or mismatched site key, it will mean that the site key from the staging website is still attached and you'll need to create a new one using the live website's address and register with that.
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/ )

Important note: While creating a support ticket, please always use the dedicated section to share the admin access details only. They should not be included within the message's body, as it is publicly accessible.

regards,
Waqar

The topic ‘[Closed] Toolset plugin cannot connect to toolsetcom’ is closed to new replies.