Toolset plugin cannot connect to toolsetcom

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 4 years, 3 months ago.

Assisted by: Luo Yang.

Author

Posts

May 6, 2021 at 8:08 pm #2046725

yeongdeukK

Error Detail

hidden link OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => WJ83NJBykH [site_url] => hidden link [source] => 3 [installer_version] => 2.5.4 [theme] => Impreza [site_name] => 프로이트의 꿈 [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.5 ) ) ) ) [timeout] => 45 ) ) Site key not matching subscription-fetching 2021-24-01 06:01:18

May 7, 2021 at 2:57 am #2047085

Luo Yang

Hello,

It seems to be site key problem, please try these:
1) Make sure you are using latest version of Toolset Types plugin, you can download it here:
https://toolset.com/account/downloads/
It is safe to delete old version of Types plugin file, all settings are saved in your database.

2) Follow our document to generate the Toolset site key, and test again:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed