Toolset plugin cannot connect to toolset on my staging site

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 2 years, 9 months ago.

Assisted by: Luo Yang.

Author

Posts

February 17, 2022 at 11:19 pm #2295889

jenniferC-6

Tell us what you are trying to do?
activate Toolset on a new staging/development site. I have access to 3 sites with my license and have registered the new sitekey in the staging backend, but it does not seem that toolset is recognizing it. I'm still getting errors 'Site key does not match for hidden link'

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

February 18, 2022 at 8:05 am #2296275

Luo Yang

Hello,

Please check these:
1) Install the latest version of Toolset Types plugin manfully, you can download it here:
https://toolset.com/account/downloads/
2) follow our document to regenerate the Toolset site key for staging website:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
section "Automatic Installation (once you have Types plugin installed)"