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[Resolved] Toolset plugin cannot connect to toolset dot com

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This topic contains 2 replies, has 2 voices.

Last updated by melissaD-3 2 years ago.

Assisted by: Waqar.

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#2602475

Hi there,

I read all the support threads on this topic, and tried everything that was suggested. I migrate from one development URL to another. Now I have "Toolset plugin cannot connect to toolset.com" and when I look in the communication errors, it says Site Key doesn't match.

I have:
De-registered my old URL on Toolset
Created a new site key for my current URL
Verified that the Site URL in the WP Admin settings area matches
De-registered and re-registered Toolset Types on my site with the new site key
Checked for updates
Emptied cache

Several times on all of these. Nothing is helping.

#2602679

Hi,

Thank you for contacting us and I'd be happy to assist.

Have you checked the server's error log for any other related errors or warnings?
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )

In case the issue persists and there are no errors or warnings, please share temporary admin login details in reply to this message, for further troubleshooting.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

#2602975

My issue is resolved now. Thank you! It just took some time for the reconnected license to register, I guess.