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[Resolved] Toolset plugin cannot connect to toolset com

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Africa/Casablanca (GMT+01:00)

This topic contains 2 replies, has 2 voices.

Last updated by janD-6 4 years, 1 month ago.

Assisted by: Jamal.

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#1829955
problems-with-toolset-2.jpg
problems-with-toolset.jpg

Tell us what you are trying to do?
I have a notification "Toolset plugin cannot connect to toolset.com" I click on Communication Error Details, but all the check are ok

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

#1830659

Hello and thank you for contacting the Toolset support.

It seems that you have an invalid site key. Check this error message hidden link

Please register a new site key on your account page https://toolset.com/account/sites/ and register it in Plugins->Add New->Commercial(tab)
Check this article https://toolset.com/faq/how-to-install-and-register-toolset/

#1830663

My issue is resolved now.
Thank you for your help!