[Resolved] Toolset plugin cannot connect to toolset .com

[Author]

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[Weber Edouard Marie Anne]

Tell us what you are trying to do?

I get that information and I cannot see/find what to do with that!
I add some screens that document (as I think) the facts.

thanks for your answer
best

ed.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

What if you try to delete the existing site key and try to generate the new site key by following the steps given with the following link:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Does that helps?

[Weber Edouard Marie Anne]

hi
I deleted the site x.y.z/shop_web and registered it anew. it shows date "Nov 14 2024" which is today.
I now got aware that the other site x.y.z.web_shop shows the date "Nov 13 2024" which is yesterday but I did not touch it!

now I cannot introduce the key for Toolset because I cannot find the place where to introduce!
I am not asked to register toolset!!!
I downloaded and installed anew the tgsinstaller and deactivated the toolset components but still I cannot see where to introduce the code (I mam not asked for!!!)

so still no solution ..

-> does not help (would I say)

[Minesh]

What if you try to follow the following steps:

Navigate to following link on your site:
- hidden link
- Unregister the site if it's registered.

- Then click on the "Register Toolset" link, follow the steps: 1, 2, 3 and 4 given with the following Doc:

Please try to follow the steps from the following Doc:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Are you able to register the Toolset site key?

[Weber Edouard Marie Anne]

hi
registry of toolset ok! see picture 01.
but still I cannot enter new artists (picture 03) neither change old ones (picture 02)

[Minesh]

Ahh, that issue is known to us and its due to WordPress 6.7 update.

If you close the right sidebar box by clicking on the cross sign at top right, you should be able to see the save/publish/update button.

We have fixed the issue and we will suppose to publish official hotfix release in next week.

Please hold on until further update, I will get in touch with you as soon as we publish the hotfix release.

[Weber Edouard Marie Anne]

i see that somehow a comunication went lost.

I camunicated there that I contacted my hoster and we solved some problems due to new version of plesk and the obligaton to use https.

after that I was able to register toolset, but I still cant use it (as reported on preceding comunication).

[Weber Edouard Marie Anne]

ok

thanks

[Minesh]

Changing the ticket status.

[Minesh]

I would like to inform you that:

- we just release hotfix version for Toolset Blocks 1.6.18.
- We also release hotfix version for Toolset Access 2.9.2.

This will help you to fix the save/publish/update button misplaced.

You can download it from your account's download page:
- https://toolset.com/account/downloads/

*** Please make a FULL BACKUP of your database and website.***
Can you please update All Toolset plugins to it's latest official version and I hope this will resolve your issues.

[Weber Edouard Marie Anne]

is not resolved but the new versions of plesk (hosting) wordpress, toolset and probably (did not yet have a close) breakdance changed how "some" things work.

the help was to point as those changes!!!