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[Resolved] Toolset plugin cannot connect to toolset

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by yosukeS 2 years, 9 months ago.

Assisted by: Minesh.

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#2089925
Screen Shot 2021-06-15 at 6.48.37 PM.png
Screen Shot 2021-06-15 at 6.49.15 PM.png

I am getting the message "Toolset plugin cannot connect to toolset.com"
I re-made the site key and installed it but still getting this message. Please help.

hidden link OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => RlGKWl9tc3 [site_url] => hidden link [source] => 3 [installer_version] => 2.6.1 [theme] => Kadence [site_name] => Kaori Cafe.com [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.10 [toolset-blocks] => 1.5.3 [cred-frontend-editor] => 2.6.9 [types-access] => 2.8.11 [woocommerce-views] => 3.1 ) ) ) ) [timeout] => 45 ) ) Site key not matching subscription-fetching 2021-16-06 01:06:57
toolset: Site key does not match for hidden link subscription-fetching 2021-15-06 03:06:04

#2090297

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Can you please share screenshot of your site keys page so I can check what domain exactly you registered with as well as admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2090927

The error was gone when I checked the site this morning. Strange. I cleared cached and everything last night, but still saw the error last night... Anyway. Thanks

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.