Toolset plugin cannot connect to toolset

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by davidR-12 2 years, 3 months ago.

Assisted by: Minesh.

Author

Posts

August 9, 2022 at 8:54 am #2434137

davidR-12

I am seeing this message in the backend. In installer support all messages are ticked green. The message at the top is from before I registered Toolset. It has now been registered but I am still seeing the message "Toolset plugin cannot connect to toolset.com".

August 9, 2022 at 10:15 am #2434203

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I can see with the screenshot that is shows the message that site key is not matching. What if you try to register a new site key and delete the existing one - does that helps?

If your site key is already registered, what if you navigate to:
=> Dashboard => Updates => and click on " Check again." link.

August 9, 2022 at 11:00 am #2434243

davidR-12

I deleted the previous key for that domain and then registered a new one but the issue remains.

Regards,

David

August 9, 2022 at 11:49 am #2434249

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

August 10, 2022 at 8:19 am #2434929

davidR-12

Hi Minesh,

The issue has now resolved itself. It may have been a DNS propagation issue.

Regards,

David