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[Resolved] Toolset Plugin cannot connect to toolset

This thread is resolved. Here is a description of the problem and solution.

Problem: I see an error message that the Toolset plugin cannot connect to toolset.com servers for updates.

Solution: In this case updating the site key and checking for plugin updates solved the connection problem.

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by davidL-24 2 years, 9 months ago.

Assisted by: Christian Cox.

Author
Posts
#2118155

I am seeing this message on the plugin dashboard. I tried unregistering and registering Toolset. I even made sure that there's no same URL added on my Toolset account.

#2118171

Hello, I'll be glad to help figure out the problem here. Can you provide a bit more information?
- Please go to the Toolset Installer Support page at /wp-admin/admin.php?page=otgs-installer-support. Take screenshots of the entire page so I can see the configurations and messages here.
- Please go to wp-admin > Settings > General and take a screenshot of the WordPress Address URL and Site Address URL fields.
- Please include your site's debug information in the debug reply fields available with your next reply. We have instructions for finding the debug information available here: https://toolset.com/faq/provide-debug-information-faster-support/

Include the debug information and requested screenshots in your next reply. I will review the screenshots and your configurations, then provide some additional feedback.

#2120085

Hi,

Looks like my issue got solved. Not sure why maybe it resolves when I readded the site key. I will let you guys know when the message appears again.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.