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[Resolved] Toolset map not loading anymore!

This thread is resolved. Here is a description of the problem and solution.

Problem:

For some reason maps has stopped working.

Solution:

The problem is abnormal, please check these:

Relevant Documentation:

https://toolset.com/forums/topic/toolset-map-not-loading-anymore/#post-2149377

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by philippeS-4 3 years, 2 months ago.

Assisted by: Luo Yang.

Author
Posts
#2149301

Hi there,

For some reason maps has stopped working, I am using the same on few sites and all sites I have checked so far are the same:

hidden link or hidden link

jquery.min.js?ver=3.6.0:2 jQuery.Deferred exception: Cannot read property 'event' of undefined TypeError: Cannot read property 'event' of undefined
at WPViews.ViewAddonMaps.self.initGoogle (hidden link)
at WPViews.ViewAddonMaps.self.init (hidden link)
at new WPViews.ViewAddonMaps (hidden link)
at HTMLDocument.<anonymous> (hidden link)
at e (hidden link)
at t (hidden link) undefined
S.Deferred.exceptionHook @ jquery.min.js?ver=3.6.0:2
jquery.min.js?ver=3.6.0:2 Uncaught TypeError: Cannot read property 'event' of undefined
at WPViews.ViewAddonMaps.self.initGoogle (wpv_addon_maps.js?ver=2.0.8:1459)
at WPViews.ViewAddonMaps.self.init (wpv_addon_maps.js?ver=2.0.8:1569)
at new WPViews.ViewAddonMaps (wpv_addon_maps.js?ver=2.0.8:1575)
at HTMLDocument.<anonymous> (wpv_addon_maps.js?ver=2.0.8:1579)
at e (jquery.min.js?ver=3.6.0:2)
at t (jquery.min.js?ver=3.6.0:2)

Thanks for your help!
Phil

#2149377
map5.JPG

Hello,

I have checked the URL you mentioned above, it does not load any Google map API JS files, for example:
hidden link

See my screenshot map5.JPG

The problem is abnormal, please check these:
1)Follow our document to setup new Google map API keys, and test again:
https://toolset.com/course-lesson/creating-a-maps-api-key/#creating-an-api-key-for-google-maps

2) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

3) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, and test again

#2149563
API check.png
Screenshot 2021-08-23 at 11.33.08.png

Hi Luo,

Thanks for your quick reply. As you can see on the homepage hidden link Google map loads properly. It is only when using the toolset map which doesn't.
When I do a Toolset check API it seems to be OK. This use to work fine.

Currently running the latest version - see screen shot.

Any other idea? I can provide access to the site if needed.
Thanks,
Phil

#2149629

You are using old version of Toolset plugins, the latest version of Types plugin is 3.4.11, Maps plugin is 2.0.9, you can download them here:
https://toolset.com/account/downloads/

And please try as I mentioned above:

3) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, and test again

If the problem still persists, please provide database dump file(ZIP file) of your website, you can put the package files in your own google drive disk, share the link only, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#2149701

My issue is resolved now. Thank you!