Toolset Forms Notification Email Filters have stopped working

This thread is resolved. Here is a description of the problem and solution.

Problem:

Send notification emails based on a form field, all email notifications were sent, ignoring the filters.

Solution:

This should be fixed in the latest version of Toolset form plugin 2.0.2.1, you can download it here:
https://toolset.com/account/downloads/

Relevant Documentation:

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 19 replies, has 2 voices.

Last updated by Darryl 6 years, 3 months ago.

Assisted by: Luo Yang.

← 1 2

Author

Posts

August 20, 2018 at 8:19 am #1087408

Luo Yang

Thanks for the details, I am checking it in my localhost, will update here if there is anything found

August 20, 2018 at 9:18 am #1087415

Luo Yang

Here are what I found:
Please edit the form "Training Request" (ID: 288), in section "E-mail Notifications", edit the item 993, you are using option "When submitting the form", so this email notification will be triggered when use submit the form, in your case you need to choose another option "When custom fields are modified".

Same as above, you will need to edit other items: 230 and 1003, then test again.

August 20, 2018 at 6:13 pm #1087625

Darryl

I understand the setting my notifications that way would make them work, but I hope that's just the temporary solution.

I'm creating a new post and not modifying an existing post, I'm not really "modifying" those fields.

What is the point of the "When submitting the form" setting then?

Can you verify for me that this is being reported as a bug that will be fixed?

August 21, 2018 at 2:44 am #1088158

Luo Yang

This is permanent solution, for the question:
What is the point of the "When submitting the form" setting then?
As I mentioned above, it means when user submit the Toolset form, the Notification Email will be triggered, in your case it needs the option "When custom fields are modified".
see our document:
https://toolset.com/documentation/user-guides/automated-email-notifications-with-cred/#send-different-notifications-to-the-site-admin-and-visitor

August 31, 2018 at 6:11 pm #1097088

Darryl

Thanks for being patient, I was being thick.
I think in one of the upgrades the notification options got changed? I doubt that I would have gone in and changed all of the notification options.

You are 100% correct, my thinking was that the notification options were set as they had been for the past few years and didn't clue in that they were changed from what I thought they were.

← 1 2