Toolset Forms Not Sending Emails With WP SMTP

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: Toolset Forms

This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 3 years, 11 months ago.

Assisted by: Luo Yang.

Author

Posts

May 19, 2021 at 12:01 am #2060667

kristyR

We have Toolset post forms on our website and are using WP SMTP for our website emails.

When forms are submitted, the set emails are not being sent out. I checked with WP SMTP support and they said to ask if there was a way to set Toolset email notifications to use wp_mail() function instead of the default PHP mail function.

May 19, 2021 at 6:34 am #2060891

Luo Yang

Hello,

Yes, Toolset Forms plugin is using WordPress built-in function wp_mail() to send the email notifications:
https://developer.wordpress.org/reference/functions/wp_mail/

The email might goes to spam/junk due to any of the listed reason with the following link:
=> hidden link

You should set your email to "Not a Spam" or "Not a Junk" and from next time it should be in your inbox.

May 25, 2021 at 5:29 pm #2068025

kristyR

Why are those emails not showing up in the WP SMTP email log? All the other emails from our website do.

May 26, 2021 at 1:47 am #2068453

Luo Yang

As I mentioned above:
Toolset Forms plugin is using wp_mail() to send the email notifications:
https://developer.wordpress.org/reference/functions/wp_mail/

For the problem of "WP SMTP email log", you need to check it with author of "WP SMTP email" plugin, according to our support policy, we don't provide support for other plugins.