[Resolved] Toolset forms commerce no longer working after updating plugins

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[peterv-6]

I have just updated all plugins.. including toolset and woocommerce and have discovered that most of the time the product is not consistently being added to the cart when I submit the form.

Techboard includes a company directory am using the change of authorship from the transaction on the form to enable signed in users to claim ownership of their company's profile. claiming a profile is free but the transaction enables the automated transfer of ownership.

Link to a page where the issue can be seen: any company profile ... but you need to register on the site as a regular user not an admin.. at: hidden link once registered as an example try: hidden link

Then click on the "take ownership" button under the company logo which will take you to a form to claim the company profile.

the form only has a few fields... Click yes to "take ownership", then enter anything for the reason entitled to claim then hit submit.

I expected to see: This should take you automatically to the checkout to complete the transaction... which does occur sometimes.

Instead, I got: Mostly what happens is you get taken to a page with an error message saying "Checkout is not available whilst your cart is empty." and "Your cart is currently empty."

Can you help please

I had troubles with duplicator ( I am with WPEngine) so I used all-in-one WP migration as advised in this support ticket https://toolset.com/forums/topic/wp-engine-does-not-permit-duplicator-plugin-how-to-provide-this-info-on-ticket/

[Minesh]

Hello. Thank you for contacting the Toolset support.

I loggedin using the access details you shared and navigated to the link you shared:
=> hidden link

Then I clicked on Edit Profile and on Edit Profile page I am able to see the "Take Ownership" button and I am able to successfully place the order from the checkout page. Please check the following screenshot:
=> hidden link

Do I miss anything?

[peterv-6]

Minesh

Try signing up as a regular user then clicking on the following company profiles and then the "take ownership" button. The problem is that the product " company membership" is sometimes not added to the basket, a problem I have not come across before.

hidden link
hidden link
hidden link
hidden link
hidden link

Cheers

Peter

[peterv-6]

Minesh

just wondering if you are able to check these links after signing up as a regular user... the problem seems to be intermittent.

Thanks again.

Peter

[Minesh]

I created a new account using the email address minesh.s@onthegosystems.com

And I tried to click on the button "Take Ownership" for the following 2 links:
- hidden link
- hidden link

I'm able to place the order successfully. If you can check in the backend, you should see the order that is placed using the email address: minesh.s@onthegosystems.com

Am I missing anything here?

[peterv-6]

hmm

i am testing now and also having trouble reproducing the error... will see if I can reproduce and get back to you.

thanks for your patience.

Peter

[Minesh]

Ok - great. Please let me know if you find anything to report.

[peterv-6]

OOPs... marked the thread resolved by mistake.

after not being able to replicate the problem I deployed to live... unfortunately it has intermittently re-emerged... I am doing testing to try ot figure out when it happens... I will report back as soon as I have more... please leave this open for now.

Thanks

Peter

[Minesh]

I've reopen the ticket as per your request.