[Resolved] Toolset forms commerce no longer working after updating plugins
This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.
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I have just updated all plugins.. including toolset and woocommerce and have discovered that most of the time the product is not consistently being added to the cart when I submit the form.
Techboard includes a company directory am using the change of authorship from the transaction on the form to enable signed in users to claim ownership of their company's profile. claiming a profile is free but the transaction enables the automated transfer of ownership.
Link to a page where the issue can be seen: any company profile ... but you need to register on the site as a regular user not an admin.. at: hidden link once registered as an example try: hidden link
Then click on the "take ownership" button under the company logo which will take you to a form to claim the company profile.
the form only has a few fields... Click yes to "take ownership", then enter anything for the reason entitled to claim then hit submit.
I expected to see: This should take you automatically to the checkout to complete the transaction... which does occur sometimes.
Instead, I got: Mostly what happens is you get taken to a page with an error message saying "Checkout is not available whilst your cart is empty." and "Your cart is currently empty."
Hello. Thank you for contacting the Toolset support.
I loggedin using the access details you shared and navigated to the link you shared:
=> hidden link
Then I clicked on Edit Profile and on Edit Profile page I am able to see the "Take Ownership" button and I am able to successfully place the order from the checkout page. Please check the following screenshot:
=> hidden link
Try signing up as a regular user then clicking on the following company profiles and then the "take ownership" button. The problem is that the product " company membership" is sometimes not added to the basket, a problem I have not come across before.
hidden link hidden link hidden link hidden link hidden link
And I tried to click on the button "Take Ownership" for the following 2 links:
- hidden link
- hidden link
I'm able to place the order successfully. If you can check in the backend, you should see the order that is placed using the email address: minesh.s@onthegosystems.com
after not being able to replicate the problem I deployed to live... unfortunately it has intermittently re-emerged... I am doing testing to try ot figure out when it happens... I will report back as soon as I have more... please leave this open for now.
