HI I just wanted to mention that I have been troubleshooting this for hours today. Not getting anywhere, but I did try turning off Community events, and adding a snippet to turn off the admin bar off for all users other than admin and the same issue happens!
The code I used was:
add_action('after_setup_theme', 'remove_admin_bar');
function remove_admin_bar() {
if (!current_user_can('administrator') && !is_admin()) {
show_admin_bar(false);
}
}
So to summarize that:
If Community Events is ON and it's Access restriction settings are ON for users, the media elements in the toolset form do not work
As Well
If that snippet is active and Community Events is OFF, the media elements in the toolset form do not work
I have also tried changing the user role to Author and no change there either.
Just following up with another discovery. I decided to check the Toolset form that creates these listings. This is the form that new users complete to create the business listing post, then they use the Edit form to make updates (the one that does not work correctly).
The create listing form works fine - however it does not open the media library for them, it uses the finder window for them to grab the image from their computer. As well, the New post form is in the Toolset expert mode, while the Edit form is not. I have no idea if these things should make a difference, but thought I'd pass it along.
Can you please update ALL plugins to latest Toolset plugin version.
Here is a new sandbox site and you can auto-login to it using the following link:
- hidden link
Can you please setup a test and check if it works with latest Toolset plugins or otherwise setup a test page with the form where I can see the issue in action as well as exact steps I will have to follow to see the issue.
I have updated Toolset on my main sire, and the staging site. I have also updated TEC plugins and WordPress. The problem still occurs on both. I think I will have some time tomorrow to settings up on the sandbox. So I will let you know when that is done.
Ok - please let me know once you setup everything and send me all required details and steps to see the issue and also exact steps I will have to follow If I want to reproduce the issue on brand new installation.
I have set the next reply to private which means only you and I have access to it.
I don't see Toolset Views installed in the sandbox site. I'm trying to set up some content - I exported my forms and types form my site and imported to the sandbox, and installed TEC plugins. But I'm still missing a lot to be able replicate my site here. Is there an easy way to export the pages and posts etc that we would need to be able to test here? I'm feeling a bit lost.
Is there no way to just be using my staging site? I could set it up in a way you'd prefer without extra plug-ins?
I just want to add that this issue is not limited to TEC Community Events. I have been doing tests and literally any plug-in or script that hides the admin bar, or dashboard from a user level will create this issue with toolset forms. I have not seen the issue with other form plugins though. So in the case is there another way we can troubleshoot and find a solution without me setting all of this up on your sandbox site? I'm curious if any toolset edit post form with a media upload button will do this when the admin bar is hidden in anyway for that role.
I've installed Toolset views plugin on sandbox site.
Yes - I need a clean setup either on sandbox site or on your staging site without adding any extra plugins.
Can you please setup a test with whatever platform (sandbox/staging) you want and send me step by step information to reproduce and see the issue with all problem URLs included.
