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[Resolved] Toolset-Form Widget in Elementor does not work properly

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Nigel 6 years, 2 months ago.

Assisted by: Nigel.

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#1101806
Toolset_Form_Widget_Error_2.jpg
Toolset_Form_Widget_Error_1.jpg

Hi Nigel,
the new Toolset-Form Widget in Elementor does not work properly. When I place the form widget into Elementor Section, it displays correct, but when you preview the site or see the life-page, only the shortcode is being displayed. Please see attached screenshots.
However, a workaround is to choose the Shortcode-Widget in Elementor and place the Form-Widget-shortcode into it. Then the form will be displayed on life-page as well as in preview mode.

#1102380

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Thorsten

I just tested this and couldn't see the same problem.

I designed a page with Elementor, inserted a form with the widget, it immediately showed a preview of the form, and when I clicked to see the preview of the whole page it displayed correctly, and when I saved the page and visited it on the front end it also displayed correctly.

Can you double-check that you have the latest versions of Toolset and Elementor installed.

Try clearing your browser cache and performing a hard reload.

If that doesn't help, then maybe there is some third-party code interfering. You would need to disable other plugins and switch theme to twentyseventeen to confirm if that was the case.

Let me know what you find.

#1108213

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Thorsten

Just to let you know that although I couldn't reproduce this issue, others could, and it should be fixed in a Views update which is expected early next week.