[Resolved] Toolset deregisters itself

[Author]

Posts

[Ian Henderson]

I have a periodical issue on many of our sites where Toolset deregisters itself and I need to re-enter the site key and authenticate. Quite irritating... is there a way to stop it?

[Waqar]

Hi,

Thank you for contacting us and I'd be happy to assist.

Each Toolset site key can be used with only the particular website address it was generated for. So, if the website's base address is changed or after switching between the production and the staging websites, you'll need to generate a new site key.

You can also pass the Toolset site key in the PHP code through the website's "wp-config.php" file:
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-toolset-registration-using-php )

define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'your-site-key' );

Note: Please replace 'your-site-key' with your actual site key.

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

[Ian Henderson]

Thanks Waqar - this definitely happens on live sites and I have to re-enter the same key for it to register again (nothing to do with staging sites). It's a sporadic error that affects multiple sites on different servers. But thanks for the wp-config tip - I'll implement that. Regards, Ian