Toolset blocks plugin update fails to update "critical error occurred"

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Africa/Casablanca (GMT+01:00)

Tagged: Toolset Blocks, Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by saraH-3 4 years, 5 months ago.

Assisted by: Jamal.

Author

Posts

March 26, 2021 at 6:28 pm #2002255

saraH-3

Screen Shot 2021-03-26 at 2.22.39 PM.png

I am trying to: Update Toolset blocks to hopefully solve 'critical errors' we 're getting using Toolset

Link to a page where the issue can be seen:hidden link

I expected to see: The ability to update the plugin

Instead, I got: Update failed: There has been a critical error on this website. Please check your site admin email inbox for instructions.Learn more about troubleshooting WordPress.

March 27, 2021 at 10:53 am #2002725

Jamal

Hello and thank you for contacting the Toolset support.

I'll suggest the following steps:
- ** Make a full backup. **
- Delete Toolset Blocks from the plugins. The data will not be lost.
- Go to Plugins->Add New->Commercial(tab), scroll down and install it again from the Toolset installer.

If this does not finish correctly, download the plugin manually from https://toolset.com/account/downloads/ and install it manually. WordPress has started supporting manual updates lately.

Let me know what you will get.

March 29, 2021 at 9:44 pm #2004633

saraH-3

My issue is resolved now. Thank you! We actually ended up updating the PHP memory cache at the server for this.