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This topic contains 8 replies, has 2 voices.
Last updated by 2 years, 12 months ago.
Assisted by: Nigel.
Hi,
I am using MangeWP to manage all my WP sites.
From the past few days, I observed that whenever I click "One Click Login" button in ManageWP dashboard for a particular WP site, I get a layer pop-up with the following message:
The user XXXXXXXXXXX is no longer an administrator of the website. Please select an alternative administrator:
Even though I get this message, I am still logged in to the respective WP site.
I contacted ManageWP support and after some debugging, they asked "Do you perhaps used any plugins that would modify user permissions?".
To debug this problem, I deactivated Toolset Access and the layer pop-up no longer appeared. I then reactivated Toolset Access and started getting the layer pop-up again.
I tried the above on my sandbox site and faced similar issues.
To replicate this issue:
- Add a WP site to ManageWP dashboard.
- At this point, do not install Toolset Access plugin.
- Click "One Click Login" button, and you will be logged in to the WP site.
- Now close or logout of the WP site.
- Install & activate Toolset Access plugin. You can do it right from the ManageWP dashboard.
- Once again, click "One Click Login" button, and you will get the layer pop-up but at the same time you will be logged in to the WP site.
- Now deactivate Toolset Access plugin and repeat the above step. Now you won't get the layer pop-up any more.
Hi there
First, I couldn't reproduce this.
I just signed up with ManageWP, then added an online site to it.
I found the button shown in the screenshot, and pressing it opens my website dashboard in a new browser tab. I assume that's the action you are talking about.
So I then activated Access on that website, returned to ManageWP and repeated the step of opening the site dashboard, and it worked fine.
I wonder if you made any changes to the normal admin user that you connected to ManageWP, or created that admin user in some way other than through the normal WP UI?
In any case, there is no way that we can debug this, because ManageWP is a hosted online service, it is not a plugin that I can install locally and analyse its code with the normal debugging tools. The only people that can do that are ManageWP themselves.
You are welcome to invite ManageWP to contact us so they can get a copy of Access and we can collaborate with them.
Feel free to give them my email address and I will organise things on this end: nigel.a@onthegosystems.com
Hi Nigel,
Yes, that is the same button.
I may have forgotten a step or two in between.
After activating Toolset Access, please click the refresh button. It is in the top right corner of the screen, just before your name. Alternatively, it is also located beneath the WP Admin button, next to the Dashboard, the green icon. The only difference between the two is that the 1st method will refresh all the sites and the 2nd method will refresh only the current site.
You have to repeat this step every time you activate or deactivate Toolset Access plugin.
Thereafter, you can click the WP Admin button.
If you are still unable to replicate this issue, then I will pass-on your email address to ManageWP support.
