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[Resolved] Thumbnail images not being used for Translated Version of Listing Post Edit Form

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Europe/London (GMT+00:00)

This topic contains 9 replies, has 2 voices.

Last updated by PaulS4783 6 years, 9 months ago.

Assisted by: Nigel.

Author
Posts
#624804

When I go to the edit screen for the orginal version (English) the feature image and other images are all using thumbnails (which they should).
However, the translation version edit screen shows the images in original size.
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#624923

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Paul

I tested this on a local install of the multilingual Classifieds reference site and I found the same.

I have escalated this so that it can be investigated further to see whether a step is missing or there is a bug.

I'll update you as soon as I have something to report.

#625493

Any updates, yet?

#625529

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Not yet, second tier are still examining the problem to identify the cause which seems related to the version of the WPML API used in the reference site, but I don't know for sure.

I have asked if a workaround might be possible in the meantime.

#626385

Anything, yet?

#626635

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Paul

Sorry for the delay getting back to you, it was a long weekend here in Ireland.

While the issue is being investigated you can add the following CSS to the CRED Edit form as a workaround:

img[id^='wpcf-image']{max-width:150px;}

I'll leave this as escalated until the underlying issue is resolved.

#626987

OK. Thanks.
That workaround didn't do anything for me but this did.

form.cred-form img {
  max-width:150px;
} 
#629906

Any follow up on this request from second tier support?

#629920

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Paul

Second tier are unable to reproduce the problem.

Creating a new multilingual classifieds reference site either on discover-wp.com or installing locally, the translated post uses the correct thumbnail source image.

Given the simple workaround of the CSS rule above, they are dis-inclined to investigate further, but if you think they should, let me know.

#629930

I'm satisfied with the workaround so lets close the ticket.