[Resolved] the view is not working with AJAX results. It's not working with VC shortcodes

[Author]

Posts

[davinG]

I am trying to: use Parametric Search Settings as "AJAX results update when visitors change any filter values"

I visited this URL: hidden link

I expected to see: clean HTML view

Instead, I got: messy page with Visual composer plugin shortcodes

[davinG]

Its working fine on the staging website with Ajax and not on the production (Live)? There is only one difference I can see and that is WP version. Staging has WP version 4.4.2 and Production has WP version 4.5.2

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Davin,

Thank you for contacting our support forum.

As mentioned the only seen difference is the wordpress version correct?

Are both the dev site and production site on the same server? As there could be differences in php versions.

Could you check the php versions and let me know 🙂

I've worked with customers where their Ajax wasn't working as intended because they were on php version 5.3

Thanks,
Shane

[davinG]

Hi Shane,

Both the dev site and production site are on the same server. Its on the WPEngine and PHP version is 5.5.9

Thanks

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Davin,

Could you try removing the filters completely and re-add it back ?

Sometimes small issues like these happen and removing and adding back the filters sometimes help.

Please let me know if this helps.
Thanks,
Shane

[davinG]

Okay, I'll try and get back to you.

[davinG]

Hi Shane,

I removed and re-add the filters but it doesn't worked for me.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Davin,

Would you mind providing me with admin access to the website so that I can have a more detailed look ?

I'll enable the private fields for your next response.
Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi David,

Since this is a live site I would much rather working on a copy of it.

What you can do is to download and install the plugin below and create a duplicator package for me to download and create a clone of the website.

https://wordpress.org/plugins/duplicator/

Please let me know once you have done this.

Thanks,
Shane

[davinG]

I have created a duplicate install and below is the info

[davinG]

Hey Shane,

Any update here for me.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Davin,

I took another look at this and I can determine that the reason why this is occurring is because the VC shortcodes are not being interpreted.

The reason is that these shortcodes are interpreted through php and unless there is a refresh then the shortcodes won't work after an AJAX refresh of the section.

This what I suspect is happening. I'm not sure why it works on your local site but not on the live server, could you contact VC support team to see if they can shed some light on this ?

Also if their shortcodes are able to be interpreted on an AJAX page refresh.

Thanks,
Shane

[davinG]

Okay, I'll connect with VC support team

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Davin,

Great please keep me posted.

Thanks,
Shane