[Resolved] The update is not recognizing my elegant themes user name and api

[Author]

Posts

[jimK-2]

I am trying to: update toolset

The update is not recognizing my elegant themes user name and api

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all - After checking to debug the information you shared with us, I found that you are using really outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Please try to follow the following steps - I suggest you should update ALL Toolset plugins manually for now.
- Deactivate and Delete all Toolset plugins from the plugins page
- Download the latest Toolset Types plugins from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate first Types plugin: https://toolset.com/faq/how-to-install-and-register-toolset/#installing-the-toolset-types-plugin
- Once Types plugin installed and registered, you can use the Toolset inbuilt installer to install the other plugins.
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

I am not sure how Toolset plugin is affected the elegant themes user name and API.