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[Resolved] The site does not recognize the key. I checked 2-3 times

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by Luo Yang 4 years, 7 months ago.

Assisted by: Luo Yang.

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#1972867

Tell us what you are trying to do?

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?www.globaloms.com

#1972903
2021-03-02_15-39-48.jpg

Any of my 2 sites and 2 staging sites do not recognize the keys. The account is valid until 2021-08-24.

#1973283

Hello,

What error message did you get?

Please check these:
1) Make sure you are using the latest version of Toolset Types plugin, you can download it here:
https://toolset.com/account/downloads/
There might be some unexpected result if you are using old version of Toolset Types plugin

2) Follow our document to regenerate the Toolset site key and test again:
https://toolset.com/faq/how-to-install-and-register-toolset/