[Resolved] the premium account is not created automatically after ordering

[Author]

Posts

[frederiqueC]

Tell us what you are trying to do?

I would like the order to be automatically considered completed in Woocommerce so that the customer can get the email with his password without waiting for me to validate the order.

Is there any documentation that you are following?

The page with the creation of membership site and posts from woocommerce forums.

The page with the creation of membership site and posts from woocommerce forums.

Is there a similar example that we can see?
I don't know

What is the link to your site?
hidden link
The site is in maintenance.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Can you please share steps I need to follow to see the issue as well as share admin access details to review your current form's settings?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Can you please share the link from where I can initiate the purchase or steps I need to follow and what form you have created?

[frederiqueC]

Of course !

hidden link

I'll take the maintenance off while you're on it.

[Minesh]

Have you checked the following instructions?
=> https://toolset.com/course-lesson/charge-users-for-registering-premium-accounts/#4-after-payment-is-completes-woocommerce-updates-the-order-status-and-users-return-to-the-sites-order-received-page

I see you are using the paypal for payment and for paypal orders you will have to mark to order as complete.

To make the Woocommerce order status to complete automatically, you can use the "woocommerce_thankyou" hook as described with the following.
https://toolset.com/forums/topic/publish-status-doesnt-change-after-payment/#post-915028

[frederiqueC]

My issue is resolved now. Thank you!