Skip Navigation

[Resolved] The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

This thread is resolved. Here is a description of the problem and solution.

Problem:

Update Toolset Forms and Toolset Module Manager, had this issue with other Toolset Plugins in the last weeks, manual update works, but I need a solution were I can use the wordpress update engine again

Solution:

The solution was to delete the site-key, unregister my site and then register the site with a new key. After that everything worked.

Relevant Documentation:

https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 2 replies, has 2 voices.

Last updated by andreasS-5 5 years, 6 months ago.

Assisted by: Luo Yang.

Author
Posts
#1224875

I am trying to: Update Toolset Forms and Toolset Module Manager, had this issue with other Toolset Plugins in the last weeks, manual update works, but I need a solution were I can use the wordpress update engine again

Link to a page where the issue can be seen: Backend Update Page

I expected to see: a successful update

Instead, I got:
The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…
Updating Plugin Toolset Forms (1/2)

Downloading update from https://toolset.com/?download=19926&version=2.3.3&site_key=jxxx…

An error occurred while updating Toolset Forms: Download failed. Not Found
Updating Plugin Toolset Module Manager (2/2)

Downloading update from https://toolset.com/?download=73914&version=1.8.6&site_key=jxxx…
Unpacking the update…

An error occurred while updating Toolset Module Manager: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Disabling Maintenance mode…

All updates have been completed.

#1224889

Hello,

It is a known issue of old version of Toolset Types plugin, please try these:
Manually reinstall the Toolset Types plugin to latest version 3.2.7, and test again, you can download it here:
https://toolset.com/account/downloads/

You can also remove the Toolset form plugins file completely, then follow our document to install it again:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

#1225113

Hi Luo,

the re-installation of Toolset Types did not work, the error still occured.

The solution was to delete the site-key, unregister my site and then register the site with a new key. After that everything worked.
The old site key was with http:// but the site only uses https (new site keys was with https), maybe that was the reason?

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.