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[Resolved] The "Learn how to translate media" Banner does not go away

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 - - 9:00 – 13:00
14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 - - 14:00 – 18:00

Supporter timezone: Africa/Casablanca (GMT+01:00)

This topic contains 1 reply, has 2 voices.

Last updated by Jamal 4 years, 7 months ago.

Assisted by: Jamal.

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#1667821
Screen Shot 1399-03-29 at 09.23.40.png

When you setup the Toolset for the first time, there is a banner in admin dashboard with a button leading to this address:

https://wpml.org/documentation/getting-started-guide/media-translation/

when you click on Learn More button, there comes a "close" button on the banner. On normal flow, it will hide forever when you click the close button. But on one of my websites, it goes away and comes back when I refresh the page or go to other dashboard tabs.

Please help hiding this because it is so annoying.

You can see the banner with the screenshot I attached.

#1668247

Hello and thank you for contacting the Toolset support.

This error is usually related to a corrupt value for an usermeta on the database. Please clear the value of the "wpml-media-welcome-message" for your user from the database and check again.
Check this WPML support ticket https://wpml.org/forums/topic/the-admin-notice-is-not-going-away/

I hope this helps. Let me know your feedback.