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[Resolved] The filters aren't displaying on my page

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by Christian Cox 4 years, 2 months ago.

Assisted by: Christian Cox.

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#2073713

Hi,
I'm trying to display filters on my page to filter with custom taxonomy my custom posts. The page show recipes and I want them to filtet by type and seasons.
I use enfold theme and I made a template content with Views.
I see the input in the code source but thez seem to be desactivated.
Could you please help me with that ?
Url of the page : hidden link
If you need further informations, please ask me
Thanks
Mr Charles Guerrier

#2073763
Screen Shot 2021-06-01 at 11.57.16 AM.png

Hello, sorry to hear you are having trouble creating a search View. Can you try these troubleshooting steps?
1. Be sure your WordPress installation and all Toolset plugins are up-to-date. Go to wp-admin > Plugins > Add New and click the "Commercial" tab. Scroll down to the Toolset installer panel and click "Check for updates", then update any outdated plugins as needed.
2. Temporarily activate a default theme like Twenty Twenty one, temporarily deactivate any custom code snippets in Toolset > Settings > Custom Code tab, and temporarily deactivate all plugins except Types and Blocks. If you have added any custom JavaScript in this View block, please temporarily comment out that JavaScript code.
3. Test the page again.
4. If the problem is resolved, reactivate your theme, custom code snippets, and other plugins, testing each time you activate a component, until the problem returns.
5. If the problem is not resolved, try deleting the custom taxonomy filter blocks from the View editor. Recreate one of the filters, then test the View. Recreate the second filter, then test again.
6. If the problem is still not resolved, please select the top-level View block in the editor and open the Custom Search panel in the sidebar. If the Form Option "Show only filter options that would produce results" is selected, try disabling that option. See the attachment here for details.

Please let me know what you discover during this troubleshooting process, and we can continue our discussion.

#2074845

Hi,
I follow your steps and I updated types and block plugins.
I desactivated my theme also but ntohing happens.
The filters doesn't show.
Can you help me with that ?
Thanks

#2074911

Okay thank you for the update. I will log in to your wp-admin area and take a closer look if you provide login credentials in the private reply fields here.

#2074997
3-completed-filters.png
2-select-taxonomy.png
1-original-filters.png

Thank you, I logged in and checked the Page here:
hidden link

I see this Content Template is used to design the Page:
hidden link

I edited that Content Template and found the two search filters seemed to be incomplete. I am attaching a screenshot here showing the filters as I found them, showing "Insert Custom Search Filter" and "Select a Field" in the editor. This indicates the filters were added to the Block Editor, but not completed. I selected the Types taxonomy in the first filter and selected the Saisons taxonomy in the second filter, then saved the Content Template. See the screenshots here showing the original filters and the changes I made. Now on the front-end of the site, I see the two search filters displayed as select fields with different options. You can edit the filters and change the styles or filter types if you'd like to make adjustments now. Let me know if the problem returns, and I can take a closer look.