[Resolved] The field of the translated types does not change

[Author]

Posts

[Fabio Proni]

In riferimento a questo ticket:
https://toolset.com/forums/topic/the-field-of-the-translated-types-does-not-change/#post-1140452

I'm testing but the whole page does not work, I'm referring to the page:
hidden link

Anything I change is not taken. I checked and the field translation settings are correct, I have performed the "copy from the original" not the "overwrite from the original". If it can help: there are no mandatory fields, there are more conditional fields.

I leave two images of before and after

[Shane]

Hi Fabio,

There might be a setting in our WPML translation management plugin that should be able to resolve this.

Could you follow the instructions in the link below ?

https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

Particularly the setting under the Multilingual Content Setup

Thanks,
Shane

[Fabio Proni]

Maybe I explained myself badly, excuse me.
What I mean to say is that any changes I make to the page after saving are deleted.
Regarding the WPML settings I have already checked and set up according to my needs,
I leave 2 screenshots to show you that the fields have already been rendered translatable (or copy once, or copy) and one for the individual types settings

[Shane]

Hi Fabio,

Would you mind recording a short video of the issue ?

I have an idea of the issue but I need to ensure my understanding is correct.

Normally translation issue would be handled by our WPML forum but I want to understand the issue fully before I make a decision on how to best assist.

Thanks,
Shane

[Fabio Proni]

This is a weTransfer with the video:

hidden link

I hope it is clear

[Shane]

Hi Fabio,

I'm able to see the issue now.

Your translated fields are pretty much not being updated.

Just to ensure that this is not a plugin conflict I would like for you to disable the non-toolset and WPML plugins and try again to see if it helps.

I tried this on a local testing environment but I was not able to replicate.

Thanks,
Shane

[Fabio Proni]

I did a test, I disabled all the plugins one by one,
I leave in the video the final proof where I find the error is in WPML Translation Management.

hidden link

[Shane]

Hi Fabio,

Would you mind providing me with admin access to the site so that I can have a look ?

Thanks,
Shane

[Shane]

Hi Fabio,

Everything seems correct to me.

Would you mind if I installed the duplicator plugin and took a copy of the site to test here locally ?

Also when did this issue started to occur ? Was it after an update?

Please let me know.

Thanks,
Shane

[Fabio Proni]

Currently the translation translation plugin is keeping it off and you will find it in the list of plugins in the last positions, I do not know exactly when it stopped working because the products on the site had already created them all and translated without problems, some day later he stopped working.

I leave the backup with duplicator via wetransfer.

hidden link

[Shane]

Hi Fabio,

Thank you, checking on the clone now.

[Shane]

Hi Fabio,

I'm having some issue with using the backup on my localhost.

Would you mind resending the credentials for the site so I can do another check then submit this for review by our 2nd tier ?

Thanks,
Shane

[Shane]

Hi Fabio,

Have you opened a ticket with our WPML team ?

Normally translation issues are handled with our WPML team as they are better trained to handle issues relating to WPML.

I would recommend that you have them take a look as well.

Thanks,
Shane