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[Resolved] The data is not saving

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This topic contains 6 replies, has 2 voices.

Last updated by deepS 2 months, 3 weeks ago.

Assigned support staff: Shane.

Author
Posts
#1669473

Recently I updated the Toolset Types to the latest version 3.3.11. But I think it has a bug. It's restricting one of the custom posts from saving. Hence I have to roll back to the previous version and things are working fine.

#1669931

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

In order to understand what this error is you will need to enable the debugging for wordpress.

Can you follow the instructions in the link below to enable the wordpress debugging so that I can have a better understanding of what the error is ?
hidden link.

Thanks,
Shane

#1670451

I have enabled all the things on my website. What else I have to do?

#1672499

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

You will need to perform the exact same steps on your site that produced the error in order for us to get a popup of the error to see what the message is.

Once you've done this please copy and paste the error message in the forum.

Thanks,
Shane

#1679057

While saving the post type the WP is showing "There has been a critical error on your website. Please check your site admin email inbox for instructions."
Please check the issue at the earliest.
The WP debugging is also enabled.

#1681075

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

We were able to identify the issue with some image optimization plugins and EWWW Image optimizer was one of them.

There is an update for our types plugin that should fix this. You can go to the link below to download the plugin update.
https://toolset.com/download/toolset-types/#changelog

Once you've performed the update please let me know if the issue still remains.

Thanks,
Shane

#1681491

My issue is resolved now. Thank you!