Text fields not being saved

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 8 replies, has 2 voices.

Last updated by annaH-2 3 years, 10 months ago.

Assisted by: Minesh.

Author

Posts

October 20, 2021 at 6:12 am #2200323

annaH-2

I am trying to: Save changes on CPT

Link to a page where the issue can be seen: hidden link

I expected to see: Data being saved

Instead, I got: Data not saved. Console shows

onloadwff.js:71 Uncaught TypeError: s.toLowerCase is not a function
at should_fill_on_click (onloadwff.js:71)
at onloadwff.js:71
should_fill_on_click @ onloadwff.js:71
(anonymous) @ onloadwff.js:71
setTimeout (async)
apply @ onloadwff.js:49
(anonymous) @ onloadwff.js:71

October 20, 2021 at 3:57 pm #2200891

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share bit more details what field is not get saved and on what post? Can you please share problem URL so I can check is it one of the existing issue that is known to us.

October 21, 2021 at 6:13 am #2201279

annaH-2

E.G This one (but not only this)

hidden link

Feilds -Highlights, Description, Additional info

October 21, 2021 at 10:37 am #2201509

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This is a known issue to us and here is the errata page:
=> https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

Actually that is a WordPress core issue. You can try to use the workaround shared with the above link and try to resolve your issue.

October 21, 2021 at 5:51 pm #2201969

annaH-2

Issue persists. Please advise

October 22, 2021 at 7:27 am #2202363

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok as a workaround I've enable the post editor (post body) field for your post type and now I can see its working as expected. Can you please confirm it works at your end as well.

October 26, 2021 at 7:56 am #2205695

annaH-2

Another issue. In CTP "Tour" we have nested repeaters. (Itinerary Day -> Itinerary Item).
We can not find a way to control the ordering of items. We want Items in the front end will be ordered as they are ordered in the backend.

New threads created by Minesh and linked to this one are listed below:

https://toolset.com/forums/topic/split-text-fields-not-being-saved-order-repeating-field-group/

October 26, 2021 at 9:22 am #2205815

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

As per our support policy - we entertain only one question per ticket. This will help other users searching on the forum as well as help us to write correct problem resolution summery. You are welcome to close this ticket.

I've split the ticket with your new question and I'll answer on the following new split ticket:
- https://toolset.com/forums/topic/split-text-fields-not-being-saved-order-repeating-field-group/

October 28, 2021 at 6:37 am #2207651

annaH-2

My issue is resolved now. Thank you!