[Resolved] Templates problems after update

[Author]

Posts

[nadavL]

Hi,

I tried updating to the new Toolset version.

The auto-update worked so I manually downloaded the late version from the Toolset website and override the current version.

1. The same problem preventing the auto-update still occurs - as you can see in the attached image, I have the latest ver. installed but under the "Current" column is states older versions.

2. Following the update (+update of another plugin) I had a problem with one type of page which is based on a Toolset Post type template.
At the moment, I'm unable to edit that template so I tried duplicating it with no success. It's simply stack.
I've deleted the template and try to add a new one for that post type and it simply won't work. After a long wait, I'm getting a 503 error.

If required, I'll be happy to share an admin account and more details about the specific posts and templates.
I've added a second image of the Toolset dashboard. It might help you guys somehow. The yellow highlighted one is the one I have problems with.

Please advise what to do.

Thanks

[Shane]

Hello,

Thank you for getting in touch.

Yes please provide me with the credentials so that I can have a look.

Thanks,
Shane

[Shane]

Hello,

I tried accessing the backend of your site but i'm getting an error 403 Forbidden. See Screenshot

If it is a case where you need to grant permissions to my IP you can use this below.
104.244.231.118

Thanks,
Shane

[nadavL]

Sorry, I forgot to enable this on the server.
Please try again.

[Shane]

Hi Nadav,

It problem here could be that there are corrupt components in the template.

Would you mind if I installed the duplicator plugin to grab a copy of the site for further testing?

Please let me know.

Thanks,
Shane

[nadavL]

Sure, please do.

[Shane]

Hi Nadav,

I checked the value of the tour content template in the database on the copy and found that the template is actually empty.

However when I test this out I found that the rankmath plugin is throwing a database error.

What I did was to deactivate the rankmath plugins and then recreate a content template for the tours and once I did this it worked.

Perhaps test this method on your end and let me know if it helps for you.

Thanks,
Shane

[nadavL]

Hi,
Tried what you suggested but it doesn't work.
Looks like a specific problem with that post type.

I wasn't able to edit your Template (Template for Tours 1). When I tried adding a new template:
* When I chose the 'Tours' post type I'm unable to save the template. It just stating 'Updating' status. When I closed the browser tab, that new template was on the templates list, but when I try to edit it I'm getting the 503 error.
* When I choose another post type (I choose 'Traveling Technologies") it saved without any problems and able to easily edit it.

I've reactivated the plugins for now. Please advise what else might be the problem.

Thanks

[Shane]

Hi Nadav,

The error in your case might be more than what appears on my local host.

Can you check the server logs for any errors related to your site in particular toolset or any timeout errors ?

Given that the template works on my end even when assigned to the Tour custom post type. To see exactly what is happening on your end I would need for you to check the server logs.

If you're unsure of how to check them then I would advise getting in touch with the hosting company for them to provide the errors for today and yesterday since that should be the latest ones.

Should there be no errors in the PHP logs, ask them to check the MYSQL logs as well.

Thanks,
Shane

[nadavL]

Hi,

That is so strange. I'm able to edit other templates, related to other post types.

I asked my hosting provider for the logs but until then, do you think it be better to recreate the 'Tours' post type?

[Shane]

Hi Nadav,

Yes please re-create the post type as the CPT also has issues loading, Its also throwing and error 503 when i'm attempting to edit it .

So delete it and then remake it given that there are only test posts on the CPT.

Thanks,
Shane

[nadavL]

ok, I'll try recreating it.
What's CPT?

[Shane]

Hi Nadav,

CPT is a short for Custom Post Type.

[nadavL]

I just re-created the Tours post type.
I've added all the Custom fields and Taxonomies and back to the same problem.

Maybe it's a problem with one of the Custom fields or the Taxonomies?

How can I send you the log file? it's .txt file type.

[Shane]

Hi nadav,

You can upload the file to Google Drive or Dropbox and provide me with the share link.

Thanks,
Shane