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[Resolved] Taxonomy Filter by URL Parameter stops working after the first Time

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by davidZ 4 years, 10 months ago.

Assisted by: Waqar.

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#1443945

I have a Taxonomy Filter that's filtering by a custom taxonomy. But after one or two switches, it stops working. It only updates the URL parameter the first time.

I've recorded a quick screencast to demonstrate:
hidden link

The View is located on the page LEARN.

This site is on a staging server. You'll be promoted for a username and password to view the site. I've added that user name and password to the FTP credentials below.

Thanks

#1444473

Hi David,

Thank you for contacting us and I'd be happy to assist.

I've performed some tests on my website with similar filters in a post view, but couldn't reproduce this issue. This suggests that there is something specific to your website.

If you'll check the browser's console, you'll see a number of script errors and warnings while viewing the "Learn" page.
( yourwebsite.com/learn/ )

My first recommendation would be to fix those as the view is set to update results using AJAX and script issues can interfere with that.
( ref: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/ )

It would also be a good idea to test this with all extra (non-Toolset) plugins disabled and with a default theme like Twenty Twenty. If the issue is fixed, you can start adding the disabled items, one-by-one, to narrow this down to a possible conflict.

In case the issue still persists, I'll need a clone/snapshot of your website so that it can be investigated in more depth.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Please let me know how it goes and I've set your next reply as private.

regards,
Waqar

#1445009

My issue is resolved now. Thank you!