I have some taxonomies made with toolset, but suddenly they disappeared.
I tried to deactivate all of the plugins, and tried with a theme twenty nineteen, but still doesnt work.
I checked on Php My Admin, there I can see the taxonomies, but on WP not.
I already wrote you: https://toolset.com/forums/topic/taxonomys-gone/
but it is a live site with several Members, they paid for Yoga Videos, it is always critical to develop or just turn off every plugin.
Can you please check how to fix it?
It is okay to install the Duplicator plugin to create a site clone, to run some additional tests.
I confirm the credentials are working. But there is no plugin for taking a copy (Duplicator). I am also afraid that even if I installed it, Wordfence will block me from taking a copy. So I suggest letting you do it if it fails you can do the workaround for not wasting time.
Please install the Duplicator plugin an take a copy with filters to exclude uploads folder, this would reduce the size of the copy, check this video at 00:54 hidden link
If Duplicator fails because of Wordfence or a server limit, please prepare a zip file that will contain, the plugins folder, the themes folder and an export/dump of the database.
Once you have the Duplicator copy of the zip file, please share them with a download link, from your website or Dropbox/GDrive. Your next reply will be private to let you share links safely.
i have several tools in Cpanel available, can I make a backup, and donwnload in zip, or just in file manager make a copy of the whole folder and download in zip?
Database export and the themes and plugins folders should be enough. I do not have experience with JetPack backups, but a database backup can be good. Then on File Manager, compress both "themes" and "plugins" folders inside wp-content.
Then share on your next reply links to download both files:
- Database backup link. Or upload it to a sharing service.
- Plugins and theme: After compressing they should be downloadable in yourdomain.com/wp-content/compressed-file-name.zip
Your next reply will be private to let you share the download links safely.
Thank you. That was enough to build a local copy of your website.
Even after deactivating all plugins and switching to a default theme, the taxonomies do not appear.
When analyzing the database, there is no track for the custom taxonomies in Toolset settings. The entry "wpcf-custom-taxonomies" in the options table should hold all the taxonomies that are built with Toolset and the default taxonomies.
I can suspect two possible causes:
- The custom taxonomies definition was removed from Toolset manually.
- Database corruption has corrupted the old settings and Toolset has recovered from it by registering back only the default taxonomies.
To recover the missing taxonomies, we can check an old database backup and copy the taxonomies definitions from there. Or we need to recreate the taxonomies in Toolset and they will reappear as the data is still in the database.
I can get an idea of the taxonomies that were there from the database, but this is not complete. We can only get the taxonomies that have some terms assigned to posts. Any taxonomy that was empty can't be detected. He is the SQL query to get an idea of the assignments:
SELECT p.post_type, x.taxonomy FROM wp_posts AS p
LEFT JOIN wp_term_relationships AS r ON (p.ID = r.object_id)
INNER JOIN wp_term_taxonomy AS x ON (r.term_taxonomy_id = x.term_taxonomy_id)
INNER JOIN wp_terms AS t ON (r.term_taxonomy_id = t.term_id)
GROUP BY p.post_type, x.taxonomy
