Taxonomies and custom fields disappeared

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by xiaolinW 3 years, 9 months ago.

Assisted by: Christian Cox.

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May 6, 2021 at 1:02 pm #2046165

xiaolinW

This morning between around 3 and 6 am gmt +2 I created some custom taxonomies and custom fields. 7 hours later I logged in my wordpress admin and I noticed those taxonomies and custom fields disappeared and I had to recreated, has it already happened before with your previous customers?

May 6, 2021 at 2:29 pm #2046287

Christian Cox

Hello, no this is not normal, I have not heard of other customers having this problem. If you create a custom field or a custom taxonomy, it is stored in the database until you delete it manually from wp-admin or you make manual changes in the database. Have you had problems since you recreated the fields and taxonomies? Are the fields and taxonomies still available now in wp-admin, or have they disappeared again?

May 8, 2021 at 11:28 am #2048701

xiaolinW

Maybe it was my hosting issue, I dont have any problem now. thank you