Support System Ticket Broken

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Account Issues

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 4 years, 3 months ago.

Assisted by: Waqar.

Author

Posts

April 29, 2021 at 3:49 pm #2037141

Dave Pettitt

I am trying to: Check for updates to a ticket

Link to a page where the issue can be seen:

I expected to see: Updates

Instead, I got: Nothing.

I have to log out and log back in to find out if support has updated a ticket. The updates do not show up unless I log out and log back it.

Also, maybe inform support that users can add people to their account such as this account. If I knew this at the beginning when I requested support go to me as the developer I was told that can't happen, so I log in as that account and refresh the screen regularly to see if there's an update.

This adds to an already frustrating support experience.

Note that this is occuring in the tteall account, but I won't be creating more tickets on that account, so for now I need to use two accountss for support on Toolset.

-Dave Pettitt

April 30, 2021 at 7:25 am #2037449

Waqar

Hi Dave,

Thank you for bringing this forward.

We've recently seen some reports where the logged-in user experience on the toolset.com website is affected by the cache policies.

I've added this report of yours to that internal ticket as well and will keep you updated on the progress.

As for the feature to create a sub-account, I apologize as it was an oversight on my part. It is a fairly new feature but, I should have pointed it out to you. I'll make a note of that in the future.

regards,
Waqar