[Resolved] Support

[Author]

Posts

[glennN]

I am trying to:
Hi Toolset, we've been using Toolset Types and Views for some time. Recently all our sites seem to have had their upgrades turned off/invalidated. Is there something we can do at an account level to rectify this? Otherwise we have to login in to each site just to reactive our multi-site licence.

Link to a page where the issue can be seen:
hidden link

I expected to see:
Licensed for updates

Instead, I got:
No licensed updates

[Beda]

Yes, there is an internal task to solve some related issues

For now, I can guarantee that:
- the Plugin proceeds working even if you would de-register it completely
- we will put all our effort to grant a proper transcription of your subscription model to the new ones.

Our developers are back on this task Monday and I will keep you in the loop.
For now, please (if not immediately necessary) don't waste the time needed to "resolve" this by re-registering the site, as I believe the Developers will come up with a core solution to the problem.

Eventually, they will need some more data for which I am asking you right now if it's possible to provide:
- access to the Network Admin so the Developer could (without interrupting the site) look what is happening

I enabled a private answer in case you can and will submit these details.

Thanks!