Super Admin to access to post relationship menu

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Europe/London (GMT+00:00)

Tagged: Post-relationship

This topic contains 6 replies, has 3 voices.

Last updated by Nigel 6 years, 2 months ago.

Assisted by: Nigel.

Author

Posts

November 15, 2018 at 10:55 pm #1147445

minanA

Toolset in multisite instalation.

As super admin, we cannot edit post relationship, must swicth to administrator role.

November 16, 2018 at 7:32 am #1147773

Waqar

Hi there,

Thank you for contacting us and I'll be happy to assist.

I couldn't reproduce this behavior on my test multisite environment.

Can you please share exact steps and also what error/warnings message is shown when you try to edit post relationships, as a super admin? A screenshot can further make it more clear.

Note: By design, The "Toolset" menu option is available inside the individual website's admin area, but not when super admin is inside the entire network's admin area.
( screenshot: hidden link )

regards,
Waqar

November 16, 2018 at 1:07 pm #1147984

minanA

Hi Waqar,

I mean this relationship editor, Is this normal for super admin (higher role than admin) cannot access it?

November 16, 2018 at 2:39 pm #1148018

Waqar

Thank you for sharing the screenshot.

Your understanding is correct and the super admin role has all the capabilities that an administrator role has and the relationship editor on the relevant post edit screen should be accessible.

While logged in as a super admin, can you visit the book edit screen again and check the "Screen Options" drawer at the top right corner?

If the checkbox for the "Book Authors" section is not checked, please check it and click the "Apply" button.
( screenshot: hidden link )

Please let me know how it goes.

regards,
Waqar

November 16, 2018 at 10:24 pm #1148224

minanA

Hi Waqar,

This relationship check box does not appear on super admin screen. I take this SS after I switch to 'admin',

November 19, 2018 at 2:33 pm #1149224

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

Waqar will be off for a few days, let me check this for you.

I need to get myself set up with a multisite network for testing, and will get back to you.

November 20, 2018 at 3:42 pm #1149950

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I tested this on a multisite installation and also could not reproduce the problem.

I had no problems as a super-admin editing connections on a post edit screen, and I tried that on different sites on the network.

Can you confirm if it is just one site on the network where you have this problem? Or on all of the network sites?

Let me set up a private reply to get credentials from you to visit your site(s), if that's okay.

I'll need a superadmin user.

Make sure you have a current backup.

Where can I see the issue?