Home › Toolset Professional Support › [Resolved] success message not showing up after cred form submission
Problem:
When I try to submit a CRED form as a candidate (role: candidate_v1 or candidate_premium), the modification is registered and is waiting for approval BUT the message is not displayed, instead I have an error message saying the page is not found.
Solution:
The problem you mentioned above is abnormal, In case it is a compatibility problem, Please check these in your website:
1) deactivate other plugins and switch to wordpress default theme, and test again
2) Enable wordpress debug mode, and copy/paste the PHP debug logs here
PHP Debugging
In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).
Relevant Documentation:
https://wp-types.com/documentation/user-guides/debugging-types-and-views/
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Tagged: Content-submission forms, Toolset Forms
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This topic contains 4 replies, has 2 voices.
Last updated by ericW-5 6 years, 6 months ago.
Assisted by: Luo Yang.
Hi,
I am building a jobsite.
I built the following
- a custom post type to store resumes : hidden link
- a Cred form for candidates to add their resume from the front-end : hidden link
- a Cred form so that candidates can modify their resume, but here I have some issues : hidden link
Problem : after the resume modification is submitted, a message shoud be displayed saying the modifications will be reviewed by administrators before being published.
- When I run a test as a site admin, this message is displayed, the modification is registered and is waiting for approval.
- When I try to submit a modification as a candidate (role: candidate_v1 or candidate_premium), the modification is registered and is waiting for approval BUT the message is not displayed, instead I have an error message saying the page is not found.
Thanks in advance for your help
Eric
Dear Eric,
The problem you mentioned above is abnormal, and I have tried the credentials you provided above, it is not valid, I see below error:
jobs.promotiondigitale.com unexpectedly closed the connection.
In case it is a compatibility problem, Please check these in your website:
1) deactivate other plugins and switch to wordpress default theme, and test again
2) Enable wordpress debug mode, and copy/paste the PHP debug logs here
PHP Debugging
In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).
hidden link
3) If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, also point out the problem page URL and CRED form URL, I need to test and debug it in my localhost, thanks
Hi
1&1 servers were temporarily down.
Please try again to access the site with the credentials.
Thanks
Eric
It does not help, I get the another errors:
This site can’t be reached
The connection was reset.
And according to the description you provided above, this is an abnormal problem, please try the steps as I mentioned above:
https://toolset.com/forums/topic/success-message-not-showing-up-after-cred-form-submission/#post-901489
1&1 hosting services have several massive issues today. A lot of sites are down.
I will close this support ticket for now and reissue a new one when hosting services get back to normal.
Regards
Eric