Submit button on user registration and user edit form intermittently grayed out

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Toolset Forms, User-registration forms

This topic contains 4 replies, has 2 voices.

Last updated by jonE-2 6 years, 7 months ago.

Assisted by: Shane.

Author

Posts

June 13, 2018 at 4:13 pm #913116

jonE-2

I am trying to:
Make the submit button work.

Link to a page where the issue can be seen:
hidden link

I'm not sure when this happened, but it is causing us to lose user registrations and inquiries every day. It used to work perfectly fine. Another frustrating aspect is sometimes when you refresh the browser page, the submit button is no longer grayed out.

This is a critical aspect of the site, quickly expediting this ticket would be greatly appreciated.

June 13, 2018 at 8:53 pm #913196

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

Thank you for contacting our support forum.

I suspect that this might be caused by a plugin conflict. Would you mind temporarily disabling all the non-toolset plugins and try again ?

Thanks,
Shane

June 14, 2018 at 8:23 pm #913618

jonE-2

I tried that, but unfortunately it did not work.

June 15, 2018 at 2:36 pm #913986

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

There seems to be something disabling the button.

Do you have any code that could be targeting and disabling any buttons ? Could you try switching the theme and see if the button starts working again?

Thanks,
Shane

June 20, 2018 at 8:48 pm #916051

jonE-2

I had to stop using Toolset Forms for user registration. I can't allow this problem to linger for weeks.