[Resolved] Still issues in saving WYSIWYG editor content

[Author]

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[marcB-6]

Hi guys,

last week we had the issue in the WYSIWYG editor in Types 3.4.13. The issues should be solved in 3.4.14, however i still have the same problem. I cleared server and browser cache but the issue persist. This is not only in the chosen website (for this issue).
When downgrading to .12 the issue is fixed immediately.

I provided creds, the issue can be found on /test-page/

Can you please assist?

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Hello. Thank you for contacting the Toolset support.

Have you tried deleting the existing plugin and then upload Types 3.4.14?

[marcB-6]

Hi Minesh,
Thanks for helping me. I'm not sure if i can follow you.
- There was an issue in 13.
- I manually downgraded it to 12 (via FTP).
- Than at one point 14 was available and i updated (from WP panel). The issue is not solved.
Now, do you want me to remove 14 (from WP panel) and than reupload 14 again?
Thanks!
Marc

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Yes - because I do see no other user complain that the issue is not fixed.

Also, I see you are using the classic editor plugin, can you please disable that for a moment and check if that help you to identify the cause?

[marcB-6]

Ok, and just to be sure. When i deactivate and delete types. I wont be losing any information that is stored in the database like post types, field groups, relations or content?

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

That is correct - it will not delete any data from database.

[marcB-6]

Yes, this worked for me. Thanks!