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[Resolved] Split: Split: Table field – "Field Group Title" it's not saved.

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 15 replies, has 3 voices.

Last updated by Minesh 6 years, 1 month ago.

Assisted by: Minesh.

Author
Posts
#1162711

Issue #1 solved - Disregard. Only #2

#1162712

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - could you please share more info where exactly for which field group the title is not get saved?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#1163683

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - Yes, I checked on your install and I can confirm that on your install the RFG title is not get saved.

Then, I tested with my test site with a minimum set of plugins (only Toolset plugins active + default theme) and strange thing is that I could not able to reproduce the issue on my test install.

In order to minimize the cause of the issue:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? Do you see any difference?

#1163779

Beside Tooolset we are not running any plugins and the theme activated is Oceanwp (recommended by you). But I deactivated jetpack and askimet and switched to Twenty Seventeen with no positive results. Thanks

#1164649

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This is really strange.

I need duplicator package of your site to debug this issue further.

Could you please send me the duplicator package of your site.
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

#1165501

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This is really strange - I disabled all plugins on your site and its still not working and there is no evidence of any error on browser console or so.

I need duplicator package of your site to debug this issue further. Could you please send me the duplicator package of your site.
=> https://toolset.com/faq/provide-supporters-copy-site/

OR

Is that Ok, If I can create duplicator copy of your site and download it?

#1165518

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - I do not see another issue for which you uploaded the image: I see edit post page loaded just fine:
=> hidden link

Well - what if you try to test with brand new WordPress install with WP version 5.0.1? Do you see the same issue? Please check once and I will try to download your site using duplicator from this end.

#1165520
Screen Shot 2018-12-12 at 8.53.46 PM.jpg

This one. (image uploaded).

I'll try with a clean install with 5.0.

#1165525

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Could you please share the direct link of that problematic page for which you shared the screenshot?

#1165539

hidden link

#1166152

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank you for sharing the link.

Well - I shared the screenshot of same post here: hidden link

I do not see the issue which you reported using the following screenshot:
=> hidden link

Which browser you are using? I'm using Google Chrome.

#1166159

Chrome on Mac.

#1166160
Screen Shot 2018-12-13 at 9.35.01 PM.jpg

Same issue in Safari. see attached.

New threads created by Nigel and linked to this one are listed below:

https://toolset.com/forums/topic/split-z-index-issue-with-nested-rfgs/

#1166183

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank for all the required information. I'm on Windows 10. I'll pass this ticket to my college Nigel who is using Mac.

#1166223

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I split the separate issue about the z-index problem with the nested RFGs into its own thread and have dealt with it there.

I'll let Minesh proceed with the original issue.