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[Resolved] Split: Solution is not working anymore – form redirect not working should go to checkoutpage

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 2 voices.

Last updated by Dido 5 years, 10 months ago.

Assisted by: Minesh.


Hi Minesh, The post is published, so it works.

But..... I got a blank page hidden link instead of the checkoutpage (woocommerce).



Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Is access details are same? I think there is no connection between the JS code and form's redirection.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.



Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - you claim that issue comes after I added the JS code but as I notify you before that JS code does not have any relation with this issue.

To check this I removed all JS code I added and then tested and I see the same issue. I put back the JS code - however.

I see HTTP ERROR 500 which is a server issue. I suggest checking with your server authority what's causing this OR check the following link for more details.
=> hidden link


Thank you Minesh. The issue came after adding the code, but I did not say it was caused by the code.
My experience with the site is that it is going slower, so I was thinking to move to another hosting party.
I will discuss this with my client. When the problem remains, I'll let you know. You can close this topic if you like.



Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - it would be great if you can resolve this ticket for now and create a new one when you see any issue.



This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.