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[Resolved] Split: New users registration email is not sent

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 9 replies, has 2 voices.

Last updated by suryaS 6 years, 2 months ago.

Assisted by: Luo Yang.

Author
Posts
#1100428

Since the emails weren't received, I thought accounts weren't created. I have seen, accounts are created as of now. Now about the emails? Emails are not received upon creation of accounts. I did backup my website. Go ahead and do whatever is necessary.

#1100437
mail2.JPG

Hello,

I have checked it in your website:
hidden link

The new users registration email is sent, see the screenshot mail2.JPG

Can you confirm it?

#1100464

I checked it just now , I didn't receive email.

#1100483
email3.JPG

Please have a look to your own website kindly:
hidden link

The email is in the mail logs list, see screenshot email3.JPG

If you can not get the email, it could be a mail server problem, you might need to change another email address, or try another web server.

#1100504

I haven't received email. If it was mail server problem then-nominee emails too wouldn't work right. Nominee emails are working. Only this signup email isn't working.

#1100505

This was the same issue we got and you solved it with an update stating that it was a bug. Kindly check.

#1100545
FireShot Capture 161 - Inbox (19) - vepabiprojects@gmail._ - https___mail.google.com_mail_u_0_#inbox.png

As you can see though the account has been created, there is no email sent that provides username and password.

#1100551

I'm sorry. It was in spam folder. I received the mail. I dunno why did it end up as spam. You can close it. Thanks

#1101338

Thanks for the confirmation, close this ticket

#1103641

Hello Luo, Can you start a new ticket. This problem has appeared again. Mails aren't sent upon account creation. I did check spam folder too, they aren't received.