Split: New users registration email is not sent

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic is split from https://toolset.com/forums/topic/new-users-arent-registered/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Toolset Forms, User-registration forms

This topic contains 9 replies, has 2 voices.

Last updated by suryaS 6 years, 5 months ago.

Assisted by: Luo Yang.

Author

Posts

September 5, 2018 at 10:04 am #1100428

suryaS

Since the emails weren't received, I thought accounts weren't created. I have seen, accounts are created as of now. Now about the emails? Emails are not received upon creation of accounts. I did backup my website. Go ahead and do whatever is necessary.

September 5, 2018 at 10:09 am #1100437

Luo Yang

Hello,

I have checked it in your website:
hidden link

The new users registration email is sent, see the screenshot mail2.JPG

Can you confirm it?

September 5, 2018 at 10:35 am #1100464

suryaS

I checked it just now , I didn't receive email.

September 5, 2018 at 10:45 am #1100483

Luo Yang

Please have a look to your own website kindly:
hidden link

The email is in the mail logs list, see screenshot email3.JPG

If you can not get the email, it could be a mail server problem, you might need to change another email address, or try another web server.

September 5, 2018 at 10:59 am #1100504

suryaS

I haven't received email. If it was mail server problem then-nominee emails too wouldn't work right. Nominee emails are working. Only this signup email isn't working.

September 5, 2018 at 11:00 am #1100505

suryaS

This was the same issue we got and you solved it with an update stating that it was a bug. Kindly check.

September 5, 2018 at 11:34 am #1100545

suryaS

FireShot Capture 161 - Inbox (19) - vepabiprojects@gmail._ - https___mail.google.com_mail_u_0_#inbox.png

As you can see though the account has been created, there is no email sent that provides username and password.

September 5, 2018 at 11:38 am #1100551

suryaS

I'm sorry. It was in spam folder. I received the mail. I dunno why did it end up as spam. You can close it. Thanks

September 6, 2018 at 6:28 am #1101338

Luo Yang

Thanks for the confirmation, close this ticket

September 9, 2018 at 5:50 am #1103641

suryaS

Hello Luo, Can you start a new ticket. This problem has appeared again. Mails aren't sent upon account creation. I did check spam folder too, they aren't received.