Sorting doesn't work

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Custom search, Views, Views plugin

This topic contains 2 replies, has 2 voices.

Last updated by Waqar 3 years, 7 months ago.

Assisted by: Waqar.

Author

Posts

May 25, 2021 at 4:10 pm #2067965

alessandroD-7

Hi,

I don't understand why sorting doesn't work in this page:
hidden link

Can you help me?

regards
Alex

May 26, 2021 at 8:37 am #2068677

Waqar

Hi Alex,

Thank you for contacting us and I'd be happy to assist.

I've performed some tests on my website with a similar view and settings but the sorting feature works as expected. This suggests that something specific to your website is involved here.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need a clone/snapshot of the website so that it can be investigated on a different server.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Please let me know how it goes and I'm setting your next reply as private.

regards,
Waqar

May 27, 2021 at 1:30 pm #2070185

Waqar

Thank you for sharing the admin access and the duplicator package.

I noticed that in the view "STP Utenti (Lista)", the custom search setting is set to "Full page refresh when visitors click on the search button" option.

If your goal is to make the sorting controls work, whenever any sorting option is changed, then you'll need to change the custom search setting to "AJAX results update when visitors change any filter values" option.

I've tested this option and the sorting seems to work as expected with that.