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[Resolved] Some content templates won't open anymore to edit them

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 21 replies, has 3 voices.

Last updated by Nigel 4 years ago.

Assisted by: Nigel.

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#1840273

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I can see the problem, getting PHP timeout errors when trying to edit the template.

I've done quite a bit of debugging on it myself, but I need the developers to take a closer look, so I've escalated this to them and I'll report back when I have something from them.

I mentioned that I have another ticket with very similar symptoms, and on that site I found that if I downgraded Blocks to 1.2.2 I was able to edit the templates again. I didn't try on your site, but it may be an option for you temporarily.

#1840277

Hi Nigel, Thank you very much will try your solution temporarily.
Have a great day.

#1841795

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

The developers produced a temporary patch to fix the problem with the current version of the plugin, but its not a permanent fix, they still need to work on that.

We will soon be releasing an update for Blocks, but its not clear if the permanent fix will be ready in time for it, and if not a different patch would need to be prepared and applied.

If you've already reverted to the previous version of Blocks as discussed above, I suggest we wait for the plugin update—which may include a permanent fix—and if not then you can update and apply a new patch until the permanent fix is included.

Does that sound okay?

#1842085

Sound good. Thanks Nigel.

#1842851

Where can I get the patch? i

#1843165

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

You want to apply the patch?

hidden link

Download and extract the zip and use FTP to replace the file of the same name at /wp-content/plugins/toolset-blocks/embedded/inc/

The Blocks update with the fix for this should be available next week all being well.

#1864449

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Just a quick note to say that the update containing the fix is now available to all users, so feel free to update, you won't need to re-apply the patch.