Soliloquy Duplication

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Waqar 5 years, 8 months ago.

Assisted by: Waqar.

Author

Posts

March 18, 2019 at 4:46 pm #1216477

traceyD

I am trying to:
Upload a Soliloquy Slideshow
Link to a page where the issue can be seen:
Administrative Area
I expected to see:
One Slideshow
Instead, I got: Duplicated Slideshow

March 19, 2019 at 11:20 am #1216928

Waqar

Hi Tracey,

Thank you for contacting us and I'll be happy to assist.

Can you please share the specific link to a page where the duplicated slideshow is showing?

I'll be in a better position to guide you accordingly.

regards,
Waqar

March 19, 2019 at 3:36 pm #1217109

traceyD

Hello Waqar,
The duplication is happening in the backend/Administrative section of the WordPress Installation. Once the slideshow is produced, it duplicates itself and the Administrator needs to delete the duplicate slide set. I've sent credentials for you to log in an take a look.
Thank you,
Tracey

March 20, 2019 at 9:52 am #1217671

Waqar

Hi Tracey,

Thank you for clarifying that.

If this issue is originating from Soliloquy Slideshow's own management screen in the admin area, it would best to report it to plugin's official support team, since it is a third party plugin (and not part of Toolset plugins).
hidden link

regards,
Waqar