Slide Horizontally transition effect acts like Fade

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 6 replies, has 2 voices.

Last updated by Waqar 3 years, 4 months ago.

Assisted by: Waqar.

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December 28, 2021 at 5:10 pm #2254259

idoG

I am trying to:
Get the slide horizontally transition effect work on my slider
Link to a page where the issue can be seen:
hidden link
I expected to see:
slides transition horizontally
Instead, I got:
slides disappearing and reappearing

You can watch the footage here:
hidden link
I couldn't upload it because of the size limitation.

Thanks!

December 29, 2021 at 6:27 am #2254531

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

You'll find the option to select the "Transition Effect" in the view block's pagination settings, as shown in the attached screenshot.

For horizontal scrolling effect, you can select "Slide horizontally", in that option.

regards,
Waqar

December 29, 2021 at 8:03 am #2254577

idoG

Hello Waqar,

I already did that before opening this ticket.
It doesn't slide horizontally... you can see it in the gif I've sent.
hidden link

Also, I've added a screenshot of the slider settings.

Thanks.

December 30, 2021 at 8:49 am #2255265

Waqar

Thank you for sharing the screenshot and pagination settings seem correct.

During testing on my website, I couldn't reproduce this behavior, which suggests that something specific to your website is involved.

Can you please share temporary admin login details, in reply to this message? I'll also need your permission to download a clone/snapshot of the website, in case it needs to be investigated on a different server.

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

January 4, 2022 at 6:19 am #2258043

Waqar

Thank you for sharing these details.

During testing on my server, I was able to reproduce this behavior and the "Slide horizontally" effect acts as "fade", if the website is in an RTL (right-to-left) language.

Thank you for bringing this forward and I've passed on these findings with the concerned team for further review.

I'm afraid, I don't have any quick fix or workaround to share at the moment, but, I'll keep you updated on the progress, through this ticket.

January 4, 2022 at 7:27 pm #2258601

idoG

I understand,
I would really appreciate if you'll keep me updated.

In the meantime, I would like to get a refund please.
I will repurchase after this bug will be sorted out.

Thank you.

January 5, 2022 at 8:38 am #2259019

Waqar

Thank you for understanding and for the refund, please visit:
https://toolset.com/buy/refund/